Customer Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Guarantee

  • Each assistance request you send to us will be replied to within maximum 60 min. If your support ticket or email requires additional assistance from a server administrator, we will without delay forward it and leave a note to inform you that your issue is being worked on. If you order the Admin Services package, any of the server management tasks included there will be carried out at a time that is convenient for you.

  • Top quality support service

  • A Top–Quality Help Desk Support Service

  • We’ll be at your disposal 24/7/365 to reply to any queries that you may have pertaining to our Site Control Panel and any of the apps that we have preinstalled for you on the server. If you also require help handling server management procedures, take a look at our Admin Services package, which includes backup hard drive space, Operating System updates every week, server monitoring and restarting services, as well as problem troubleshooting and software installation procedures.

  • Intuitive help center

  • A User–Friendly Help Section

  • Our Site Control Panel has been preinstalled for every Linux dedicated servers hosting package. Among its functions is a rather handy integrated knowledgebase that will walk you step by step on all the operations that you can perform. The majority of help articles also video versions which show all the tasks that you can carry out in a very illustrative manner. You will find all the how–to articles and the video tutorials in the upper right corner of each Site Control Panel section.