Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • The Help section incorporated into your Site Control Panel offers a collection of help articles and commonly asked questions. Aimed toward fixing any common problem that you could stumble upon, they are contributed by our support team of qualified techs.

  • Top quality support service

  • How–To Videos

  • If you wish to watch how a task is done or how a problem is dealt with, instead of just reading about it, then have a look at our selection of instructional video tutorials. They address a lot of different issues and will help you swiftly find your way around our Site Control Panel.

  • Intuitive help center

  • A 60–Minute Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7 help desk support service with a 60–minute response time guarantee. A team of capable support engineers will be at your disposal to attend to all the questions that you might have. During off–peak periods, a reply will be supplied in even less than 20 minutes.