Support and Help Channels

  • 1 hour ticket response time

  • A one hour Inquiry Solution Warranty

  • Each ticket that you submit to our customer assistance Dept will be attended to in less than 60 mins. The popular issues shall be replied to straight away. Nonetheless, if the help request you have sent needs assistance from a proficient technician, we are going to send the ticket to him and will inform you about the delay.

  • Top quality support service

  • Top–quality Tech Help And Support Service

  • Our tech help crew is going to be on duty for you round–the–clock to to attend to all support inquiry tickets that you send. We offer customer help for the software programs that are pre–configured on your server. These include our in–house developed Site Control Panel, the chosen OS and the server administration panel (in accordance with the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • A comprehensive and consistently updated knowledge base is built into our in–house built Site Control Panel. It offers quick tips on how to perform all of the primary web site managing tasks. The Help section presents extensive how to articles and reviews and step by step video guides. You can reach the Help zone by pressing the Help or Video buttons in the top right corner of each Control Panel section.