24/7 Customer Support in Web Hosting
All of our Linux web hosting packages feature 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring about our solutions before you make an order or you are an existing customer and you have any question or some problem, you are able to contact us anytime, including holidays and weekends. We have multiple channels to contact us - several phone lines around the world for your convenience and live chat support for pre-sales, billing and general questions; email messages and support tickets for more complex matters or any issues which need longer time to research and take care of. In contrast to many other website hosting providers, our trouble tickets feature a warranted maximum response time of only 1 hour, therefore whatever your problem is, it will be resolved timely and you won't waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you choose, you're able to take full advantage of our 24/7 technical support services even on public holidays. All your web sites will be available all of the time and so will we. With plenty of connection options, you'll be able to select the best way to contact us and inquire about our services if you don't have an account yet, or ask for support if you are already among our customers. You'll be able to call us, start a chat with a live representative, send an email or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options feature 1-hour response time warranty, even though it rarely takes more than 20 min to get assistance irrespective of the complexity of the problem. With our customer and technical support services, we'll be available for you whenever you need us, not a few days afterwards.
24/7 Customer Support in VPS Hosting
Every single virtual private server package that we offer comes with 24/7 customer and technical support, so if you experience any problem with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you will be able to get in touch with us at any time, even holidays and weekends. For your convenience, we supply different methods of communication - phone support with several local numbers around the globe, live chat, emails and a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical matters because it'll be much easier to keep track of what's going on. The maximum guaranteed response time for all email messages and tickets is sixty minutes, however it rarely takes that long to receive help. When you acquire the Managed Services upgrade that we offer, our admins will also help you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Web Hosting
We know how important it is to get prompt support in general, let alone when you manage a whole server, that's why each dedicated server that we provide features 24/7 support with 1-hour answer time guarantee whatever the situation. The service is totally free for any type of problems with your server or the software that was installed by our administrators through the setup, therefore you are able to get in touch with us as many times as you would like, even during holidays. You could either open a trouble ticket from your billing section or you can send an e-mail message, and the actual answer time for either rarely exceeds 30 minutes since we have admins available 24-7-365. If you want general info about our servers or you've got a billing question/issue, you can also call one of the local telephone numbers that we have on 3 continents or you can take advantage of our live chat service and speak to a representative online. For third-party software assistance, we offer you a Managed Services upgrade, which you'll be able to include to your server plan from the billing Control Panel.