A ticketing system is the most widely used means of communication that web hosting providers offer to their customers. It’s typically part of the billing account and is the quickest way to deal with an issue that requires a certain period of time to investigate or that has to be forwarded to a server administrator. In this way, all replies contributed by either party will be kept in the exact same place in case somebody else wants to work on the problem at hand and the information in the ticket will be accessible to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it is not integrated into the web hosting Control Panel, which suggests that you’ll have to log in and out of no less than two accounts to carry out a certain procedure or to reach the company’s support team. In case you would like to manage several domain names and each one of them is hosted in its very own account, you’ll need to use an even larger number of accounts simultaneously. In addition, it can take a significant length of time for the provider to process your tickets.

Integrated Ticketing System in Web Hosting

The ticketing system that we’re using for our Linux web hosting packages isn’t separate from the web hosting account. It is part of our fully featured Hepsia hosting Control Panel and you’ll be able to access it at any moment with only several clicks of the mouse, without the need to sign out of your web hosting account. The ticketing system offers a quick-search field, so you can trace virtually any ticket that you’ve posted in the past, in case you need it. On top of that, you can see knowledge base articles that belong to different problem categories, which you can choose, so you can discover how to deal with a particular problem before you actually post a ticket. The response time is maximum sixty minutes, which means that you can obtain prompt assistance at any particular time and if our client service staff suggests that you should do something within your account, you can do it momentarily without having to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting packages, was designed with the idea that you should be able to manage everything connected to your semi-dedicated account from one single place and the support tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have an enquiry or face a complication, you can touch base with our technical support staff representatives immediately without having to go to a totally different interface. You can search through your web files or check various account settings while posting a new ticket or reading the response to an older one. In case you’ve got multiple tickets and you want to find a given one, you can take advantage of the smart search option, which is available in the Help section of the Control Panel. We’ll make sure you receive a response in no more than 1 hour irrespective of the essence of your query or problem.