Integrated Ticketing System in Web Hosting
The ticketing system that we’re using for our Linux web hosting packages isn’t separate from the web hosting account. It is part of our fully featured Hepsia hosting Control Panel and you’ll be able to access it at any moment with only several clicks of the mouse, without the need to sign out of your web hosting account. The ticketing system offers a quick-search field, so you can trace virtually any ticket that you’ve posted in the past, in case you need it. On top of that, you can see knowledge base articles that belong to different problem categories, which you can choose, so you can discover how to deal with a particular problem before you actually post a ticket. The response time is maximum sixty minutes, which means that you can obtain prompt assistance at any particular time and if our client service staff suggests that you should do something within your account, you can do it momentarily without having to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting packages, was designed with the idea that you should be able to manage everything connected to your semi-dedicated account from one single place and the support tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have an enquiry or face a complication, you can touch base with our technical support staff representatives immediately without having to go to a totally different interface. You can search through your web files or check various account settings while posting a new ticket or reading the response to an older one. In case you’ve got multiple tickets and you want to find a given one, you can take advantage of the smart search option, which is available in the Help section of the Control Panel. We’ll make sure you receive a response in no more than 1 hour irrespective of the essence of your query or problem.