A live chat is a real-time method of communication between a web hosting supplier's support crew and its customers. It is an efficient method to receive some info about the web hosting services or get some problem resolved as you're talking with a live agent. The advantages of using a real-time chat service rather than calling or opening a ticket are the low chance of mistakes when you exchange info like usernames or domain names, the more rapid response time as the communication is live plus the fact that you don't need to stay on the chat constantly - you're able to do something different while the agent investigates the issue involved. What's more, you will be able to join a live chat room from any computer that's connected to the web, avoiding the phone charges that you'll have to pay in case you are calling to another country.

Live Chat Support in Web Hosting

As we acknowledge the fact that various troubles can be resolved when you speak to a live person, we supply a live chat service for all of our prospective and current clients. The chat is online every single day and our customer support agents can assist you with a variety of questions and problems. In case you are not our customer yet, you can find out more about our web hosting packages and the web hosting environment in general so as to be certain that your web sites will operate properly on our servers. In case you already have an account and you've got some questions or you have any kind of issues with some of our solutions, you can join us on our live chat and we can supply you with the needed details or assist you to troubleshoot the problem. You'll need to open a trouble ticket for some issues that require longer time or the expertise of a sysadmin, but for a variety of standard problems you will receive help on the spot.

Live Chat Support in Semi-dedicated Hosting

We supply live chat support as standard with our services, so if you have any questions about our Linux semi-dedicated hosting packages, you'll be able to get in touch with our customer care team whenever you need regardless of whether you've already acquired an account or not. In general, the chat service is intended for pre-sales, billing and common questions and troubles, but we're able to help you with quite a few tech questions too. We can help you choose the best package for your sites in case you don't have an account yet, we can respond to any kind of billing questions or concerns you may have or we can help you with setting up your new email address on your computer or smart phone - all the abovementioned will be done quickly as our live chat service is accessible all the time, every day. Every time you require help, you'll be able to chat with a representative and save considerable time.