If you’ve got a site, a problem can always crop up and it does not automatically have to be connected to the hosting service itself. For example, something can go wrong when you update an app or some crucial content may be edited or erased incidentally. Whatever the nature of the problem might be, you’ll have to touch base with the respective client care staff and request them to restore a backup or to help you deal with the problem that you are experiencing. How promptly they will do that will determine the interval of time that your websites will be unreachable. For particular websites such as social networking websites or web shops, a lengthened downtime duration often means lost visitors and money. Therefore, it is of paramount importance that you use the services of a hosting company that offers not only a good client care service, but also a timely one.

One-Hour Response Guarantee in Web Hosting

With a web hosting from our company, you can just forget about waiting around for hours, or even a whole day, to get a response to an e-mail or a ticket. No matter when you touch base with us, we’ll help you within one hour max with any technical and sales queries that you may have. As a matter of fact, our real reaction time almost never exceeds twenty to thirty minutes. As we are available 7 days a week, you will always obtain help in a timely manner and we know just how important this is in the electronic era. Soon after you contact us, we will answer your questions. If you face any technical problem, we’ll deal with it instead of you, or we’ll supply you with all the required information if there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we understand exactly how vital it is to obtain prompt help, we promise that you won’t ever need to wait for more than an hour to obtain a response to any support ticket that you post through your semi-dedicated server Control Panel. As a matter of fact, you will seldom need to wait around for more than twenty-thirty minutes and this is valid for any question regardless of its nature – general, billing or technical. What is more, our tech and customer support staff is on duty 24/7/365, which is why even in case you open a ticket during public holidays, you will invariably get a lightning-fast reply, which will include the answer to an inquiry, the solution to an obstacle or the information required to solve an issue yourself – if there’s something that you have to do on your end. With us, you will never need to waste a whole day hanging around awaiting a response like you would with other web hosting providers.