Phone Support in Web Hosting
Since we have live telephone support 14 hours every day, you are able to get in touch with us and talk to one of our customer support agents to learn more about any of the Linux web hosting packages that we offer and ensure that our servers match the system requirements for your web sites before you purchase anything. For your convenience, we have telephone numbers on 3 continents so you're able to call the one closer to you - in the U.S.A., Great Britain or Australia. In case you're already an existing customer, you can phone us about general and billing issues, and even about some technical ones. In case the issue is strictly technical or it needs more time to analyze, you'll have to employ our ticketing system, that will enable both you and our technical support team to track the info given by each side.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server plans that we supply feature real-time phone support for 14 hours daily. In case you hesitate which package is suitable for your web sites, you'd like to find out more about the plan's specs or you need any other kind of information about our services, you're able to call any of the local numbers that we have in the U.S.A., Great Britain and Australia and our customer support representatives will help you. If you currently own an account, you can get in touch with us about general and sales issues, although we're usually able to help with many technical issues as well. For strictly technical difficulties you'll need to employ our integrated ticketing system where the communication between you and our technical support crew will be in 1 place, which is the better option when the problem can take more time to be solved or it has to be escalated to our system administrators.