Though this is not the most importantaspect for you to distinguish a trustworthy web hosting company from a bad one and a reseller from a real supplier, the option to call and communicate with a live person is an indicator that you aren't using the services of a one-person company and that you can reach someone when you need assistance. The phone support for website hosting services may range from basic to expert, therefore the issues which can be resolved with a phone call vary based on the company. Generally, these matters are more basic and feature billing or 1st level technical issues as more difficult problems often need a support ticket where both you and the sysadmins can follow the proceedings with a particular situation. However, being able to phone call your supplier will save you a lot of time and efforts for the countless tiny problems that may eventually appear when you manage your hosting account.

Phone Support in Web Hosting

Since we have live telephone support 14 hours every day, you are able to get in touch with us and talk to one of our customer support agents to learn more about any of the Linux web hosting packages that we offer and ensure that our servers match the system requirements for your web sites before you purchase anything. For your convenience, we have telephone numbers on 3 continents so you're able to call the one closer to you - in the U.S.A., Great Britain or Australia. In case you're already an existing customer, you can phone us about general and billing issues, and even about some technical ones. In case the issue is strictly technical or it needs more time to analyze, you'll have to employ our ticketing system, that will enable both you and our technical support team to track the info given by each side.

Phone Support in Semi-dedicated Hosting

The support services forall of the semi-dedicated server plans that we supply feature real-time phone support for 14 hours daily. In case you hesitate which package is suitable for your web sites, you'd like to find out more about the plan's specs or you need any other kind of information about our services, you're able to call any of the local numbers that we have in the U.S.A., Great Britain and Australia and our customer support representatives will help you. If you currently own an account, you can get in touch with us about general and sales issues, although we're usually able to help with many technical issues as well. For strictly technical difficulties you'll need to employ our integrated ticketing system where the communication between you and our technical support crew will be in 1 place, which is the better option when the problem can take more time to be solved or it has to be escalated to our system administrators.